If you have a complaint about an article, the handling of your order or any other complaint, please contact us. contact with us. We will try to solve your problem as well and as quickly as possible.
Please include as much information as possible about the items and/or your order in the email (such as the order number, item number, etc.) so that we can help you as best as possible.
Complaints will be processed within 1 week and confirmed by email.
If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.”
