If you have a complaint about an item, the handling of your order, or any other complaint, please contact us. We will try to resolve your problem as well and as quickly as possible.
Please include as much information as possible about the items and/or your order in the email (such as the order number, item number, etc.) so that we can help you as best as possible.
Complaints will be processed within 1 week and confirmed by email.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur . As of 15 February 2016, consumers in the EU can also register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
