You have a cooling-off period of 14 days after receiving the products to return ordered products without giving reasons. All cancellations must be made in writing. This can be done easily via the form below or by form to download and send to us. In the written cancellation you must at least state your full name and order number. We will confirm the cancellation by email. After confirmation from us, you return your order to us within 14 days. You will bear the costs of the return shipment yourself €6,95 for a package via Postnl.
Products can only be returned if they are in the most original condition possible and are undamaged. If possible, always return in the original packaging. If the items have been used, encumbered or damaged in any way by the buyer, the right to cancel within the meaning of this section lapses. If you cancel an order after it has already been shipped, you will have to return the shipment, and you will also be responsible for the costs of return shipping.
After cancellation of the order, the total amount paid for the order, including any shipping costs, will be refunded within 14 days to the account used for the order (provided that the product has been received in good order). If an order consists of multiple products and not all products are returned, only the full purchase price of the returned product will be refunded. The calculated shipping costs will then not be refunded to the customer.
